G2S provides IT, Telecom, Accounting, HR and other solutions to EDF Group subsidiaries as well as to a few clients outside the Group. To check if your business can benefit from these solutions, please contact our commercial team. One of our experts contact will take care of your request and assist you. It’s as simple as that!

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G2S’s first commitment is to provide support services to the subsidiaries of the EDF Group. However, G2S also provides certain solutions to other companies outside the Group. For more information, don’t hesitate to contact us.

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You can find all the information about our main solutions in the Our solutions section. If you don’t get your needs fulfilled, don’t hesitate to contact us! Our commercial team is ready to answer your questions.

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Our commercial team is ready to answer your questions, and you will have a dedicated contact. Each client is assisted by a CRM who draws on the skills and expertise of G2S and EDF to offer you tailored solutions and support you throughout your project. Pretty handy, isn’t it?

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The EDF Group Purchasing Department is your contact for all Group Market Contracts. If you are already in contact with our commercial team, do not hesitate to ask them for assistance. They will be able to assist you in this process.

Send us your project via our contact form and our commercial team will contact you as soon as possible. They will consider your needs with you and propose the best solutions to meet them. After your approval of this proposal, they will draw up a quote and then a service contract.

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It all depends on your needs! Our solutions are elaborated according to your constraints and expectations. G2S is able to propose standard solutions usually reserved for EDF’s internal management, but also to adapt them to the constraints of the Group’s subsidiaries.

Take a look at our question: Who can benefit from G2S solutions?

If still in doubt, please contact us! 🙂

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G2S has a solutions catalogue summarizing the services and products most frequently requested by our clients. If you do not find the answer to your needs in this catalogue, our commercial team will find the appropriate solution within or outside the EDF Group and will explore with you and propose the best way to implement it.

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Several scenarios are possible regarding the access to EDF Group resources in a secure and efficient environment. These scenarios may involve the implementation of dedicated network connections and governance of data flow and data access management or simply the access to EDF Intranet.

Send us your project via our contact form and our commercial team will contact you as soon as possible. 🙂

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The Group market contracts negotiated by the EDF Purchasing Department have different scopes of action depending on the partner’s field of activity and constraints.

Most of the EDF Group’s IT contracts are open to French subsidiaries that have signed a global mandate with the Group Purchasing Department.

Certain contracts have been communicated to the subsidiaries by a coordinator of the IT Group Purchasing Department. Subsidiaries that agree to it have access to the respective market.

Take a look at our question: Who can benefit from G2S solutions?

If still in doubt, please contact us! 🙂

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The advantage of using a Group market contracts is twofold: on one hand, the market already exists and you can order services without having to call for tenders. On the other hand, you will have access to negotiated rates which profit from the Group’s size effect and are generally more competitive. G2S will provide you with information on the Group’s markets, as well as on subscription terms and conditions.

If still in doubt, please contact us! 🙂

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All this depends on the context and your needs.  For the most part, G2S contracts are established for a period of three years – renewable twice a year. Our contracts can be adapted to be in line with the financial and commercial rules of the different parties.

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Each project has its own particularities and requires an adapted planning, according to the client’s needs and our teams. The CRM who will be in charge of your project will examine your deadline constraints as a priority and will quickly propose a lead time for the implementation of your project.

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Yes, some of our clients, including subsidiaries of EDF Group, request our services via a call for tenders. When the scope of the specifications comes to the domain of G2S’s activities, we respond to it – all for the benefit of the Group.

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We take care of certain investments in relay of our clients. This solution should be discussed with our commercial team.

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G2S team is located exclusively in France and all our services are carried out in France. However, for some specific needs of clients located abroad, we rely on services of local suppliers to guarantee responsiveness and pertinent solutions.

Consult our dedicated question: Who can benefit from G2S solutions?

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There is a dedicated number for clients who have subscribed to our office automation solutions. It is located in France. For other services, contact your CRM or send us a message via our contact form. As soon as we receive your complaint, we will take care of it and provide you with an answer as soon as possible (as stipulated in your contract).

If you are not satisfied with the response to your complaint, do not hesitate to contact us again!

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MyRequest is a request management tool. It allows you to create your requests online from the G2S website.

This tool aims to:

• Centralize and optimize the consideration of your requests,
• Dentify the types of requests and information necessary for better consideration to improve quality, reduce processing times and optimize follow-up.

Remembering MyRequest is not an incident management tool.

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MyRequest is available to all G2S clients..

Remembering MyRequest is not an incident management tool.

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As MyRequest is a nominative tool, first try clearing your browser cache. If it does not work, please check your authorization access with your G2S CRM.

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In accordance with the amended Law No. 78-17 of January 6^th, 1978 and Regulation (EU) No. 2016/679 of April 27^th, 2016, you can exercise your right to access, rectify, oppose and delete for legitimate reasons and a right to limit processing and portability to personal data concerning you online at the following address:

GROUP SUPPORT SERVICES

32 avenue Pablo Picasso

4ème étage – Aile A

92000 NANTERRE

Your letter must be signed and accompanied by identification to avoid any risk of identity theft.

In accordance with the law “Informatique et Libertés” (Act N°78-17 of 6 January 1978), you have the right to file a complaint with the CNIL.

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Personal data such as your telephone number and e-mail address will not be passed on to third parties unless this is strictly necessary for the performance of our client service tasks in accordance with the applicable regulations. We do not market or sell any personal data to third parties.

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Your personal data remains in Europe. Our suppliers may not transfer personal data outside the European Union without our formal agreement to set up a sufficient and appropriate level of data protection.

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The storage duration of your data is variable according to its type, but also according to the criteria defined in our contracts.

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We use suppliers who work on our behalf in the implementation of the services and products provided in our solutions catalogue.

These suppliers formally undertake not to transfer, disclose, or communicate it, in whole or in part, to a third party not authorized within the scope of the signed subcontracting contract.

The contractual clauses of Group Support Services with its suppliers on the protection of personal data are in line with the recommendations of the CNIL.

Subcontractors may not transfer personal data outside the European Union without the formal agreement of Group Support Services. We do not sell any personal data.

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